Customer Satisfaction Example Questionnaire

Customer Service Satisfaction

Top of Form

1.	During your most recent purchase, how did you contact us?
In Person By Telephone Via Internet Through a dealer or retailer Other
2.	I found suitable information to help me with my query.
Strongly Agree Agree Neutral Disagree Strongly Disagree

3.	How quickly did you get through to a sales person?
Immediately Within 5 minutes 5-10 minutes 10-20 minutes More than 20 minutes
4.	Do you think we... (Select all that apply)
Quickly identified the problem Handle the query professionally Help you understand the cause and how to solve the problem Appear knowledgeable and competent about the subject

5.	How quickly was the problem resolved?
Immediately Within a day Between 1 and 3 days Between 3 and 7 days More than a week The problem still exists
6.	How many times did you contact us before we resolved this issue for you?
Once Twice Three Times More than Three times

7.	Overall, how satisfied are you with the customer service experience that you recieved from us?
Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied
8.	If you were less than totally satisfied, what could have been done to serve you better?